These terms apply to every booking made with Bookminicab. Please read them before you book.
Bookminicab is a licensed private hire operator. When you book with us, you make a contract with Bookminicab for the journey shown in your confirmation.
Your booking is confirmed when you receive a confirmation email with a booking reference. Please check the details, including dates, times, addresses and flight number, and tell us straight away if anything is wrong.
You are responsible for giving us the correct number of passengers and pieces of luggage. If they do not fit the vehicle you booked, the driver may refuse the journey or we may upgrade you at the price difference.
Prices are fixed at the time of booking and include parking, tolls and VAT where it applies. You can pay online by card or pay the driver, where offered.
Extra charges apply only for things that change the journey: extra stops, a different address, waiting beyond the free time, or damage and soiling of the vehicle.
For airport pick-ups, we wait 45 minutes after your flight lands at no charge. For all other pick-ups, we wait 15 minutes. After that, waiting is charged in 15-minute blocks at the rate shown when you book.
We track your flight and adjust the pick-up time for delays, at no extra cost.
You can cancel free of charge up to 24 hours before your pick-up time, in Manage my booking or by contacting us.
If you cancel less than 24 hours before pick-up, we charge 50% of the fare. If you do not show up and do not contact us, we charge the full fare.
Refunds go back to the card you paid with, usually within 5 to 10 working days.
Children must travel in a suitable child seat or booster. Request them when you book, at no extra charge. Drivers may refuse to carry a child without a suitable seat.
Passengers must wear seat belts and must not smoke, vape or eat in the vehicle. Drivers may refuse to carry passengers who are abusive, violent or under the influence of alcohol or drugs, without refund.
We do our best to arrive on time, but we are not responsible for delays caused by traffic, weather, road closures or other events outside our control. Please allow enough time for your flight.
We are not liable for missed flights, connections or other losses unless they are caused by our negligence. Nothing in these terms limits our liability for death or personal injury caused by our negligence.
Tell us as soon as possible if you leave something in a vehicle. We will help you get it back. A delivery charge may apply.
If something goes wrong, contact us within 30 days with your booking reference. We aim to reply within two working days.
We use your details only to run your booking and, if you agree, to send you offers. See our privacy policy.
These terms are governed by the laws of England and Wales.