Help Centre
Answers to common questions. Our team is also here 24/7 by phone, email and WhatsApp.
Before you travel
How do I change my booking?
Use Manage my booking with your reference and email, or call us.
Can I cancel for free?
Yes, up to 24 hours before pick-up.
When will I get my driver's details?
By text and email the evening before, or 3 hours before for same-day bookings.
On the day
Where do I meet my driver?
In arrivals with a name board. For other pick-ups, at the address you gave.
What if my flight is delayed?
We track your flight and adjust. Delays never cost extra.
I cannot find my driver.
Call the number in your confirmation. We answer 24/7.
Payments and receipts
How can I pay?
Card, Apple Pay or Google Pay online, or pay the driver.
Will I get a receipt?
Yes, by email after your journey.
Do you offer business accounts?
Yes, with monthly invoicing. See Corporate accounts.
Contact us
Phone and WhatsApp: 020 0000 0000
Email: bookings@bookminicab.co.uk
We reply to emails within an hour, day and night.